Rockledge Gardens

Rockledge Gardens guarantee + return policy

Think of us as your partners in gardening success! We stand by the quality of our plants and the quality of our information and we are here for you every step of the way.

At Rockledge Gardens, we are proud to have a team full of plant-lovers, experts, and Florida Certified Horticulture Professionals.

Our Information Specialists and sales associates are available every day via phone, email, and in person to help answer any questions you might have about caring for your plants.

questions or concerns with your plants?

You can always show us photos, bring in a sample of a leaf or branch (in a sealed plastic bag, please), or talk to us on the phone about any issues or questions you have about your Rockledge Gardens plants!

Read on for information about our guarantee as well as our return policy!

live plants

Bought one too many? No problem! Live plants brought back in their original pots and in perfect condition may be returned for credit to the original form of payment up to 72 hours after purchase and for store credit up to 10 days after purchase.

hardgoods

Bought too much soil or fertilizer? These non-living items may be returned in sellable condition to purchaser’s original form of payment up to 10 days after purchase and for store credit up to 30 days after purchase.

produce + consignment

We are proud to support local makers and farmers by selling their items for them on consignment! However, all produce and consignment items are final sale. No returns.

All returns must be accompanied by a receipt or recorded as a purchase under the purchaser’s Garden Bug account.

guarantee / warranty

proper planting and watering

Did you know that most plants that fail, fail within the first 30 days? The most common causes of new plant failure are improper planting and improper watering. Please check out our New Planting Guide and proper planting video for information about how to plant and water your new plant or tree!

our guarantee

We are confident that our plants are healthy and beautiful when you purchase them, which is why we back all non-seasonal plants with our guarantee when plants are properly cared for by the purchaser.

how the guarantee works

On all landscape plants, trees, and non-seasonal bedding plants that are planted in the ground, we offer a 100% money back guarantee for the first 60 days after the purchase date for plants that have died. The value of the plant will be given back to you in the form of a store credit.

For any tree and/or plant you purchase, after 60 days, we offer a 50% one-time replacement value in the form store credit for up to 6 months from the purchase date.

Example: if, 4 months ago, you purchased a large 7 gallon shrub for $59.99, you will receive 50% of that amount in store credit.

Service charges like delivery and installation are not included in our warranty.

Just bring back your dead plant* to us, and we’ll process the appropriate credit onto your account.

*In some cases, a picture may be sufficient for warranty claims.

want to extend your guarantee to 1 year?

Plants properly planted with our Success Kit or delivered and planted by our Landscape Team using our planting service extend the above warranty terms to 1 year from the date of purchase.

We offer 100% money back guarantee for the first 60 days, and a 50% one-time replacement value in the form store credit for up to 1 year from the purchase date.

Biotone’s enhanced plant food is great for difficult soil conditions. It promotes bigger blooms, reduces transplant stress, and contains mycorrhizae, which work to stimulate root growth for increased nutrient uptake as well as increased resistance to disease.

NOTE: The Success Kit or planting service must be purchased at the same time, on the same receipt, the plant was purchased for the extended warranty.

exclusions

Our warranty covers all non-seasonal plants. It does not include seasonal plants such as annuals, veggies, and herbs.

We do not guarantee any of the following plants under any circumstance:

  • Annuals.
  • Herbs & Veggies.
  • Clearance and sale items.
  • Plants installed in containers above ground.
  • Plants that have been left un-planted in nursery pots.
  • Plants damaged by events beyond our control (such as hurricanes, freezes, hailstorms, etc.).
  • Plants that are not planted at a place of residence with direct access to a water source

*Warranty revised for 2025